1. Reviewable situations
Return, refund, or exchange requests may be reviewed when RAFFIZZ HOLDINGS SDN. BHD. sends the wrong item, the received item does not match the listing, the item is damaged or defective on arrival, or delivery exceeds the timeline in our Shipping Policy.
2. Sports-product condition rules
Sportswear, shoes, bags, accessories, training tools, and fitness equipment must be unused, clean, and complete. Items showing sweat, stains, outdoor wear, assembly damage, missing parts, or exercise-related wear may not qualify.
3. Size, fit, and suitability
Customers should check size, fit, equipment dimensions, resistance level, and activity suitability before ordering. Change-of-mind, wrong size chosen by the customer, or unsuitable activity use is not automatically eligible for refund.
4. Proof needed for a claim
A continuous unboxing video must show the unopened parcel, shipping label, packaging, and item received. For equipment claims, we may also request photos or video showing the missing part, defect, or first assembly attempt.
5. Time limit
Send requests to rafizzholding@outlook.com within 24 hours of receiving the parcel. Requests made after this period or without evidence may be declined.
6. Approved outcomes
Depending on stock and claim evidence, approved cases may be handled by exchange, replacement, refund, or another suitable arrangement.
Refund Method
Approved refunds will be refunded to the original payment method or the customer’s bank account, as applicable.