1. Packing and preparation
Orders placed on raffizzholdings.xyz are prepared by RAFFIZZ HOLDINGS SDN. BHD. within 1-3 business days after payment confirmation, excluding weekends and public holidays.
2. Delivery estimate
Standard courier delivery is used for sportswear, footwear, accessories, training tools, and fitness items. Delivery usually takes 3-5 business days after dispatch, depending on area and courier workload.
3. Larger or multi-part items
Some sports or fitness products may be bulky, packed in multiple parts, or require checking before assembly. Customers should inspect carton condition, quantity, and included parts as soon as the parcel arrives.
4. Customer address details
Customers must provide a full and correct delivery address. Extra charges or failed delivery caused by wrong address details, unreachable contact, or incomplete postcode are not the responsibility of RAFFIZZ HOLDINGS SDN. BHD..
5. Courier delays
Courier delays can happen during peak periods, weather disruption, or route issues. Contact rafizzholding@outlook.com if tracking appears stuck so we can assist with follow-up.